Terms & Conditions

By accessing our website at myeduquest.com or engaging with MyEduQuest's study abroad consultancy services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms, together with our Privacy Policy, constitute a legally binding agreement between you ("Client") and MyEduQuest ("Company", "we", "us", or "our") and are governed by the laws of India.

MyEduQuest provides study abroad consultancy and advisory services, including but not limited to:

• Personalised counselling and guidance for studying abroad
• University and course selection assistance based on your profile and preferences
• Application preparation, review, and submission support
• Student visa guidance and documentation assistance
• Scholarship and financial aid information and advisory
• Pre-departure orientation, travel advisory, and support
• Test preparation guidance (IELTS, TOEFL, GRE, GMAT, PTE, etc.)
• Accommodation and travel advisory services
• Post-arrival support and guidance

Our services are advisory and facilitative in nature. We act as an intermediary between you and educational institutions or immigration authorities. While we strive to provide accurate, current, and comprehensive guidance, final admission and visa decisions rest solely with the respective universities, educational institutions, and immigration authorities of the destination country.

Our services are available to individuals who are at least 18 years of age and have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872. If you are between 16 and 18 years of age, you may use our services only with the prior written consent of your parent or legal guardian, who shall be jointly responsible for compliance with these Terms.

By using our services, you represent and warrant that: (a) you are at least 18 years of age, or have obtained the required parental/guardian consent; (b) you have the legal right and authority to enter into this agreement; and (c) all information you provide to us is accurate, complete, and truthful.

As a client of MyEduQuest, you agree to:

• Provide accurate, complete, and truthful information at all times — misrepresentation may result in immediate termination of services
• Promptly inform us of any changes to your personal, academic, financial, or immigration circumstances that may affect your application
• Submit all required documents within agreed timelines; delays caused by you shall not be our responsibility
• Attend scheduled counselling sessions or provide at least 24 hours' notice of cancellation or rescheduling
• Pay all applicable fees as agreed in your service agreement, in accordance with the payment schedule
• Not misrepresent your qualifications, experience, financial status, or any other information to universities, visa authorities, or any third party
• Comply with all applicable laws and regulations of India and the destination country
• Treat our staff and representatives with respect and professionalism
• Not engage in any fraudulent, illegal, or unethical activity in connection with your application process

Service Fees

Our consultancy fees are outlined in your individual service agreement signed at the time of enrolment. Fees vary depending on the services selected, destination country, number of university applications, and complexity of your case. All fees are quoted in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated.

Payment Terms

Payment terms, including instalment schedules and accepted payment methods, are specified in your individual service agreement. Payments must be made by the due dates specified. Late payments may attract a delay charge as specified in your service agreement. Receipts will be issued for all payments made.

Refund Policy

We are committed to fair and transparent refund practices in accordance with the Consumer Protection Act, 2019. Our refund policy is as follows:

• Full refund: If you cancel within 48 hours of signing the service agreement and before any services have commenced, you are entitled to a full refund of all fees paid
• Partial refund: If services have commenced but not been completed, a pro-rated refund for undelivered services may be considered at our sole discretion, based on the proportion of services delivered
• No refund: For services that have been fully delivered, including completed applications, submitted visa filings, attended counselling sessions, and completed SOP/LOR reviews
• Third-party fees: University application fees, government visa fees, courier charges, standardised test fees, and other third-party disbursements are strictly non-refundable regardless of outcome
• Rejection-based refunds: Rejection of a visa application or university admission does not entitle you to a refund of our consultancy fees. Our fees are charged for advisory and facilitation services rendered, not for guaranteed outcomes. Please refer to Clause 6 for our strict disclaimer on this matter
• Processing timeline: Eligible refund requests will be processed within 15 business days of written approval. Refunds will be credited to the original payment method

Refund requests must be submitted in writing to our Grievance Officer at legal@myeduquest.com within 30 days of the event giving rise to the refund claim. Requests submitted after 30 days will not be considered. We will acknowledge your request within 5 business days.

MyEduQuest provides professional guidance, documentation support, and application facilitation services to maximise your chances of a successful application. However, we expressly and unequivocally do not and cannot guarantee:

• Admission to any university, college, or educational institution, whether in India or abroad
• Approval of any student visa, immigration application, permit, or entry clearance by any embassy, high commission, or immigration authority
• Award of any scholarship, bursary, financial aid, or fee waiver
• Specific course placements, academic outcomes, career results, or employment prospects
• Accuracy, completeness, or currency of information provided by third-party institutions, government authorities, or immigration bodies
• Processing timelines for visa applications or university admissions, which are entirely at the discretion of the relevant authority
• That a student who meets the minimum eligibility criteria will be admitted or granted a visa

All admission and visa decisions are made exclusively and independently by universities, educational institutions, and immigration authorities of the respective countries. These decisions are based on their own criteria, policies, quota systems, and discretion, which are entirely beyond our control and may change without notice. MyEduQuest shall not be held liable for any rejection, delay, deferral, cancellation, or unfavourable outcome of any application, regardless of the quality of services provided by us.

The payment of consultancy fees to MyEduQuest is for the professional services rendered — counselling, profile assessment, documentation guidance, application support, and visa preparation — and not for any guaranteed result. Visa and admission outcomes are determined solely by the relevant authorities.

All content on our website and in our materials, including text, graphics, logos, images, software, study guides, and proprietary tools, is the exclusive property of MyEduQuest and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our website and materials solely for your personal, non-commercial use in connection with our services. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written consent.

Both parties agree to maintain the confidentiality of sensitive information shared during the consultancy relationship. MyEduQuest will not disclose your personal, academic, or financial information to any third party except as necessary to provide our services, as required by law, or as described in our Privacy Policy.

You agree to keep confidential any proprietary information, processes, tools, or methodologies shared by MyEduQuest in the course of providing services. This obligation of confidentiality shall survive the termination of our service agreement.

The collection, storage, processing, and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy is fully compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the IT (SPDI) Rules, 2011.

By using our services, you provide explicit, informed consent to the collection and processing of your personal data as described in our Privacy Policy. You have the following rights under the DPDP Act, 2023: the right to access your data, the right to correction, the right to erasure (right to be forgotten), the right to withdraw consent, and the right to grievance redressal. To exercise these rights, please contact our Data Protection Officer at privacy@myeduquest.com.

In the course of providing study abroad services, your personal data will be shared with foreign universities, visa authorities, and immigration bodies of your chosen destination country. This is an essential part of the service and is done only with your explicit consent. Please refer to our Privacy Policy for full details of third-party data sharing.

To the maximum extent permitted by applicable Indian law, MyEduQuest shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages arising from university or visa rejections, deferrals, or delays
• Errors, omissions, or changes in information provided by universities, government authorities, or third parties
• Technical issues, interruptions, downtime, or errors on our website
• Actions, omissions, or negligence of third-party service providers
• Force majeure events including natural disasters, pandemics, government actions, policy changes, or other events beyond our reasonable control

Our total aggregate liability to you for any and all claims arising from or in connection with our services shall not exceed the total consultancy fees actually paid by you to MyEduQuest in the 12 months immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless MyEduQuest, its directors, officers, employees, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with:

• Your use of our services in violation of these Terms
• Your provision of false, misleading, or fraudulent information to us or to any third party
• Your violation of any applicable law, regulation, or third-party rights
• Any misrepresentation made by you in connection with your university or visa applications

Termination by You

You may terminate your service agreement with us at any time by providing written notice. Termination does not entitle you to a refund of fees already paid for services rendered, except as provided in our Refund Policy (Clause 5).

Termination by MyEduQuest

MyEduQuest reserves the right to suspend or immediately terminate services, without refund, if you:

• Provide false, misleading, or fraudulent information to us or any third party
• Engage in fraudulent, illegal, or unethical activities in connection with your application
• Fail to make payments as agreed in your service agreement after due notice
• Behave in a manner that is abusive, threatening, or disrespectful to our staff or representatives
• Violate any provision of these Terms

Upon termination for any reason, any outstanding fees for services rendered remain due and payable. Clauses relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination.

Our services may involve interactions with third-party platforms, including university portals, visa application systems, payment gateways, and government websites. We are not responsible for the terms, policies, practices, or security of these third parties. Your use of third-party services is subject to their respective terms and conditions and privacy policies. We recommend that you review these before providing any personal information to third parties.

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Grievance Redressal

In the event of any dispute, complaint, or grievance arising from our services, you are encouraged to first contact our Grievance Officer in writing at legal@myeduquest.com. We will acknowledge your grievance within 5 business days and endeavour to resolve it within 30 days.

Mediation and Arbitration

If the grievance is not resolved to your satisfaction within 30 days, both parties agree to attempt resolution through mediation before initiating legal proceedings. If mediation fails, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be India, and proceedings shall be conducted in English.

Jurisdiction

Subject to the arbitration clause above, both parties submit to the exclusive jurisdiction of the competent courts in India for any matters not subject to arbitration, or for urgent injunctive relief.

We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, applicable laws, or regulatory requirements. Changes will be effective upon posting to our website with an updated 'Last Updated' date. For material changes, we will endeavour to provide at least 15 days' prior notice by email or a prominent notice on our website. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.

These Terms, together with our Privacy Policy and your individual service agreement, constitute the entire agreement between you and MyEduQuest with respect to the subject matter hereof and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

For any questions, concerns, or grievances regarding these Terms and Conditions or our services, please contact us:

For privacy-related grievances and data deletion requests, please contact our Data Protection Officer at privacy@myeduquest.com. We are committed to resolving your concerns promptly and fairly.